ARTICLE 1- Parties
1.1. Sales person
Name, Surname / Title: www. excellentcamp.com
Address: Üçburgu Mah. Zonguldak Cad. No: 47/A Gökçebey / Zonguldak
Telephone: +90 (532) 100 79 67
Name, Surname / Title: —- —-
ARTICLE 2- Subject
The subject of this contract is the BUYER’s belonging to the SELLER www. excellentcamp.com It is the determination of the rights and responsibilities of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product, which the product has been ordered electronically from the website, the features and sales price of which are specified below.
BUYER, SELLER’s name, title, full address, telephone and other access and contact information, basic features of the product subject to sale, sales price including taxes, payment method, delivery conditions and costs, and similar all related to the product subject to sale. Preliminary information and the use of the right of “withdrawal” and how this right can be exercised, official authorities to which they can submit their complaints and objections and similar issues in a clear, understandable and internet environment by the SELLER, confirming this preliminary information in electronic environment and then ordering the product. accepts and declares in accordance with the contract provisions.
The preliminary information available on the www.excellentcamp.com site and the invoice issued upon the purchase made by the BUYER are integral parts of this contract.
ARTICLE 3- Contractual Goods/Payment/Shipping and Delivery Information
The type and type, quantity, brand/model, sales price, payment type, delivery person, delivery address, invoice information, shipping fee of the goods/goods received in the electronic environment are as follows. The person to be invoiced and the person making the contract must be the same. The following information must be complete and correct. The BUYER accepts to fully cover the damages that may arise from the situations where this information is not correct or incomplete, and also the BUYER accepts any responsibility that may arise from this situation.
The SELLER reserves the right to stop the order and delivery when it deems necessary, when the information given by the BUYER does not match the reality. In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER from the telephone, e-mail and postal addresses given by the BUYER, it postpones the execution of the order for 7 (seven) days. The BUYER is expected to communicate with the SELLER regarding the issue during this time. If no response is received from the BUYER within this time, the SELLER cancels the order so that both parties are not harmed.
ARTICLE 4- Contract Date and Force Majeure
The contract date is –/–/– date, which is the date the order is placed by the BUYER.
Circumstances that did not exist or were not foreseen at the date of signing of the contract, that developed beyond the control of the parties, that made it impossible for one or both of the parties to fulfill their obligations and obligations under the contract partially or completely or to fulfill them on time, force majeure (terrorism, war, natural disasters, riots, seizures or strikes, lockouts, significant malfunctions in production and communication facilities, changing legislation provisions and so on). The party in the person of force majeure shall notify the other party immediately and in writing.
During the continuation of the force majeure, the parties will not be liable for any failure to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.
ARTICLE 5- Rights and Obligations of the Seller
5.1. The SELLER accepts and undertakes to fulfill the obligations imposed on it in the contract in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, except for force majeure situations.
5.2. Persons under the age of 18 (eighteen) Cannot shop from www.excellentcamp.com. The SELLER will base the BUYER’s age specified in the contract as correct. However, the SELLER cannot be held responsible in any way due to the BUYER’s incorrect writing of her age.
5.3. Price errors caused by system errors www. excellentcamp.com is absolutely not responsible. Accordingly, the SELLER is not responsible for any promotional or price errors that may arise due to the system, design or illegal interventions on the website. The BUYER cannot claim from the SELLER based on system errors.
5.4. You can shop at www.excellentcamp.com by credit card (Visa, MasterCard, American Express etc.), bank transfer or payment to the courier on delivery. Orders that are not transferred within 3 (three) working days from the order date will be cancelled. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account and the transfer or EFT reaches the bank accounts. Payment methods such as cash on delivery or postal check, which are made without contacting customer service, are not accepted.
ARTICLE 6- Rights and Obligations of the Buyer
6.1. The BUYER accepts and undertakes to fulfill the obligations imposed on her in the contract, except for force majeure.
6.2. By placing an order, the BUYER accepts and undertakes that he/she is deemed to have accepted the terms and obligations of this contract and will also make the payment in accordance with the payment method specified in the contract.
6.3. BUYER, www. excellentcamp.com name, title, full address, telephone and other contact and access information of the SELLER, basic features of the goods subject to sale, sales price including taxes, payment method, delivery conditions and costs etc. from the website. All preliminary information about the product subject to sale and the use of the right of “withdrawal” and how to use this right, the official authorities to which they can submit their complaints and objections, etc. He/she accepts and declares that he/she has clear, understandable and appropriate information on the issues in the internet environment and that he/she confirms this preliminary information in electronic environment.
6.4. Depending on the previous article, the BUYER declares that he has read the order / payment / use procedure information of www.excellentcamp.com, which includes the goods order and payment conditions, product usage instructions, precautions taken against possible situations and given the necessary confirmation in electronic environment it does.
6.5. If the BUYER wishes to return the product, he has the right to change the product within 3 (three) days from the date of receipt, but accepts and undertakes not to damage the product and its packaging under any circumstances, and to return the original invoice and the delivery note at the time of return.
ARTICLE 7- Order/Payment Procedure
The TL amount of the products added to the shopping cart including VAT (total installment amounts in installment transactions) is processed through the POS of the relevant bank card, after approval by the BUYER. For this reason, an order confirmation e-mail is sent to the customer before the orders are shipped. No shipment can be made before the Order Confirmation e-mail is sent.
Any disruption in the process or problems that may arise regarding the credit card are notified to the BUYER by using one or more of the telephone/fax/e-mail ways specified in the contract. If necessary, the BUYER may be asked to meet with her bank. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or when it is determined that the money order or EFT reaches the SELLER accounts.
In case it is understood that the product subject to the contract cannot be supplied for an exceptionally justified reason and/or a stock problem is encountered, if the BUYER is immediately and clearly informed and approved, another good can be sent to the BUYER of equal quality and price, or in line with the BUYER’s desire and choice. ; A new product with equivalent price may be sent, the product may be in stock or the other barrier to delivery may be expected to be removed, and/or the order may be canceled and the fee refunded.
In cases where it is impossible to fulfill the obligation to deliver the goods subject to the contract, the BUYER is informed of this situation and the total price paid and any documents that put him under debt, if any, are returned to him and the contract is canceled. In such a case, the BUYER shall not claim any additional material and moral damages from the SELLER.
On www.excellentcamp.com, BUYERS who do not want to use their credit card information on the internet are offered the opportunity to order via cash transfer or payment to the courier on delivery. In payment by wire transfer, the BUYER can choose the bank most suitable for her and make the transfer. If EFT is made, the date of transfer to the account will be taken into account. When making money order and/or EFT, the Sender Information must be the same as the Billing Information and the order number must be written.
After the delivery of the product, if the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the BUYER’s credit card by unauthorized persons, which is not due to the BUYER’s fault, the BUYER’s product delivered to him shall not exceed 10 (30) days at the latest. It is obligatory to send it to the SELLER within ten) days. In such cases, the transportation costs belong entirely to the BUYER.
If the BUYER prefers to pay by credit card, the BUYER accepts that he will confirm the relevant interest rates and default interest separately from his bank, and that the provisions regarding interest and default interest will be applied within the scope of the “Credit Card Agreement” between the Bank and the BUYER, in accordance with the provisions of the legislation in force, declares and undertakes.
ARTICLE 8- Shipping/Delivery Procedure
With the sending of the order confirmation e-mail, the product/products are given to the cargo company with which the SELLER has contracted.
The product/products will be delivered to the BUYER’s address or cargo branch with the SELLER’s contracted cargo company. The delivery time is 30 (thirty) working days at the latest after the order confirmation e-mail is sent and the contract is concluded. This period may be extended by a maximum of 10 (ten) business days, provided that the BUYER is notified in writing or through a continuous data carrier.
The products are sent to the regions where the cargo companies do not deliver to the address by telephone notice.
In regions where the Cargo Company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies or deficiencies in the shipping information, some social events and natural disasters. The BUYER cannot impose any responsibility on the SELLER due to these sags. If the product is to be delivered to a person/organization other than the BUYER, the SELLER is not responsible for the extra shipping costs that may arise from the person/organization not accepting the delivery, inaccuracy in the shipping information and/or the BUYER’s absence. If the product/products did not reach the customer within the specified days, delivery problems should be reported to the customer services immediately by using the email@example.com e-mail address.
In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company representative is of the opinion that the package is not damaged, the BUYER has the right to open the package and check that the products have been delivered undamaged and to request that the situation be determined with a report. After the package is received by the BUYER, it is accepted that the Cargo Company has fully fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to the SELLER’s Customer Services as soon as possible with the copy of the report remaining in the BUYER.
ARTICLE 9- Procedure for Product Return and Right of Withdrawal
The BUYER has the right to withdraw from the contract within 3 (three) days without giving any reason and without paying any penalty if the goods are not used after receiving the goods and the packaging is not damaged. In accordance with the general communiqué of the tax procedure law numbered 385, the BUYER must fill in the return sections at the bottom of the 2 invoices of the SELLER delivered with the product completely and correctly, sign it, and send a copy to the SELLER together with the product, so that the refund can be processed. must be kept in his custody. The right of withdrawal starts from the day the goods are delivered to the BUYER. All shipping costs of the returned product or products must be borne by the BUYER.
There is no right of withdrawal for the products prepared in line with the BUYER’s wishes and / or her personal needs.
In the event that the BUYER exercises its right of withdrawal, the SELLER shall return to the consumer the total price, excluding the shipping costs, and any documents that put the consumer in debt, if any, within ten days at the latest, from the receipt of the invoice containing the withdrawal notification together with the product.
The decrease in the value of the goods received or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the SELLER must compensate the value or decrease in the value of the goods.
The general return period for any goods purchased inadvertently is 3 (three) days. Within this period, the return of products that have been opened, used, destroyed, etc. will not be accepted. Returns must be made with the original packaging.
In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging inadvertently received, and if the product cannot be returned as it was when it was delivered to the BUYER, the product will not be returned and the price will not be refunded.
For product return, the situation should be reported to customer service first. The information about the return of the product is sent to the customer by the SELLER. After this meeting, the product should be delivered to the SELLER, together with the invoice containing the information about the return, through the Cargo company that made the delivery to the BUYER’s address. If the returned product reaches the SELLER, it is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the BUYER’s credit card/account. No refund will be made until the product is returned in full and intact. The time of reflection of refunds made to the credit card to the credit card accounts is at the discretion of the relevant bank.
If the purchase is made with a credit card and in installments, the procedure for returning the product to the credit card will be applied as follows: If the BUYER has requested to purchase the product in installments, the Bank makes the payment to the BUYER in installments. After the SELLER pays the entire product price to the bank at once, in case the installment expenditures made from the Bank’s POS are returned to the BUYER’s credit card, the requested refund amounts are transferred by the Bank to the bearer’s accounts in installments so that the parties involved do not become victims. The installment amounts paid by the BUYER until the cancellation of the sale, if the return date and the card’s account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the BUYER will pay the installments before the refund for another month, equal to the number of installments he has paid before the return, after the installments of the sale are over. receivables and will be deducted from existing debts.
In the case of the return of goods or services purchased using a credit card, the SELLER cannot make a refund to the BUYER in accordance with the contract it has made with the Bank. In the event of a return transaction, the merchant, namely the SELLER, will refund the fee through the relevant software of the bank, and the merchant, the SELLER, is obliged to pay the relevant amount to the Bank in cash or as a deduction, so it is not possible to pay the BUYER in cash in accordance with the procedure detailed above. The refund will be made to the credit card by the Bank in accordance with the above procedure, after the BUYER has paid the amount to the Bank at once.
Products that are used and cleaned in accordance with the instructions for use are under the guarantee of the manufacturer/importer company for 2 years, under the conditions stated below, against all kinds of manufacturing faults. The warranty liability of the companies is only valid for the consumers covered by the law numbered 4077. For commercial works, the provisions of the Turkish Commercial Code shall apply.
ARTICLE 11- Confidentiality
Any information communicated by the BUYER to the SELLER for the purpose of making payment with the information contained in this contract is sent by the SELLER to the third party. It will not be shared with individuals.
The SELLER will only be able to disclose this information in the presence of an administrative/legal obligation. If the SELLER has the requested information within the scope of any judicial investigation with documented research capacity, it can share it with the relevant authority.
Credit Card information is never stored, Credit Card information is only used to securely transmit to the relevant banks during the collection process to obtain provision, and is deleted from all data after the provisioning process.
Information such as e-mail address, postal address and telephone belonging to the BUYER are only used by the SELLER for standard product delivery and information procedures. Some campaign information, information about new products, promotional information can be sent to the BUYER.
ARTICLE 12- Authorized Courts and Enforcement Offices in Case of Dispute
In case of dispute arising from the implementation of this contract, Consumer Arbitration Committees and Istanbul Consumer Courts are authorized up to the value announced by the Ministry of Industry and Trade in December every year.
In the event that the order is fulfilled, the BUYER is deemed to have accepted all the terms of this contract. –/–/–